Terms & Conditions
TERMS AND CONDITIONS, PLEASE READ AND SIGN CAREFULLY
The purchase of any travel services offered by Easy Travel and Tours LLC (hereinafter “ETT”) constitutes a contractual agreement between you and any person included under this reservation (hereinafter collectively referred to as “you,” “your,” “arranger,” “participant,” or “traveler(s)”) and ETT, and represents your acceptance of ETT Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. These Terms & Conditions are subject to change at any time. You are bound by such revisions and should therefore request the latest version of the Terms & Conditions from an authorized ETT representative before booking. If you do not agree to these Terms & Conditions, please cancel your booking by written notification to ETT (cancellation fees may apply).
DISCLAIMER
All Umrah packages are subject to travel mandates, restrictions and regulations and may change at any time. These are not only limited to entrance into KSA from specific countries, proof of vaccination, COVID-19 rules and regulations, limitations on occupancy in hotels, limitations to dining in restaurants, limitations on movement within Saudi Arabia, limitations on entering in both Harams and limitations on performing more than one Umrah, limitations on age. Etc. ETT is also not responsible for your UMRAH/ROWDA visit permissions on your Apps, please be aware that you have to have NEGATIVE PCR test result there in KSA, any positive test results will cause your ticket/seat will be cancelled and no refund from Saudi airline, you will be responsible for your trip and on the way back to USA, you will be fully responsible for all expenses of your ticket and quarantine till your results become negative. (If applicable) hotel ratings stated on the ETT Website or promotional material (without limitation includes photographs, list of hotel amenities, descriptions of property, etc.) are provided by the respective Service Providers. These hotel ratings are general guidelines and ETT cannot guarantee their accuracy. The promotional material is to be used as a general guide and the ratings and hotel information may be amended periodically by the respective Service Providers to keep current. Please be advised that during the peak Umrah season the Service Providers accommodate a large number of pilgrims and consequently the quality of service indicated by their respective ratings may suffer. All Service Providers are independent contractors, not ETT affiliates or agents. ETT is not liable for the actions, omissions, errors, representations, warranties, negligence, breach of contract, personal injuries, death, property damage, or any other damages or expenses resulting from Service Providers. ETT has no liability and will not refund due to delay, cancellation, overbooking, strike, force majeure, terrorism, and any other causes that are beyond ETT’s direct control or from any loss or damage resulting from improper passport, visas or other documents. ETT has no control and is not responsible for any additional expenses, delays, omissions, re-routing, or acts of interference by any government or legal authorities. ETT is not responsible for any traveler missing any part of the program due to no fault of ETT, and in such event, the traveler shall be responsible for any additional expenses incurred for the traveler to rejoin the tour. ETT will not make any changes after departure and will not redeem any part of the payment for any services rendered unutilized. ETT will use FedEx to return your documents unless you send ETT a pre-paid completed label for the courier of your choice to use for the return of your documents. ETT is not responsible for any delays, loss or damages resulting from the return of your documents by FedEx, or any other courier services.
INSURANCE
Many of the problems for which ETT cannot be held responsible for can be insured against. ETT highly recommends that you take out insurance to provide adequate cover for medical/COVID-19 expenses, personal accident, loss of baggage and curtailment or cancellation of trip. Individuals are responsible to finance on the spot medical treatment and other contingencies, and then to reclaim this from insurance, if covered. You will be required to provide documentation to the insurance company to facilitate a claim. Please note that there are exclusions to coverage of insurance. Insurance has to be purchased and paid for in full as soon as the booking is made to become effective. To the extent permitted by law, you release ETT from all liability, cost, damages, claims and expenses (including direct, indirect, special and consequential loss or damage whether in negligence or otherwise) arising out of any loss of baggage.
DEPOSITS/FEES/RESERVATION
ETT accepts checks, money orders and cashier checks. Your payment is not deemed made until it is received by ETT. Deposit Amount: $1,500/= per person. Full payments must be made prior to ONE month before departure. Deposit is due at the time of booking/registration of the Umrah package. Your booking/registration is not confirmed until the deposit is received by ETT and you receive written confirmation of your booking from ETT. Your reservation may be automatically canceled if payments are not received by ETT by the applicable deadlines above. Special conditions may apply to the prices set out on the Website. To determine such conditions, you must contact ETT or the relevant Service Provider. Please review and verify your booking invoice thoroughly and contact your travel agent or ETT immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased.
Arbitration and Mediation of disputes
Any disputes related to the contract for travel/Umrah or Hajj pilgrimage between the participant and ETT directly or indirectly relating to the Terms & Conditions shall be first submitted to mediation in VA, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding neutral arbitration in VA by VA law. You are hereby giving up any rights you might possess to have the dispute litigated in a court or jury trial in VA or any other jurisdiction. By purchasing travel services from ETT, you are: 1- giving up your judicial right to discovery and appeal; 2- you may be compelled to arbitrate under the authority of the VA code of civil procedure; and 3- you acknowledge that your agreement to this arbitration provision is voluntary. Arbitration under this provision shall occur under the American Arbitration Association’s commercial rules of arbitration and shall be limited to those disputes related solely to the contract for travel or these Terms & Conditions. Arbitration against ETT must be commenced within one month following the date of travel completion. Neither ETT nor any affiliate shall in any case be liable for other than compensatory damages. Additionally, you hereby waive any right to punitive damages. ETT has read and understands the foregoing and agrees to submit disputes arising out of the matters included in this provision to mediation and neutral arbitration as described in this Section. All parties agree to irrevocably waive their respective rights to a jury trial of any cause of action, claim, counterclaim, or cross-complaint in any action or proceeding and/or hearing brought by either party against the other on any matter whatsoever arising out of these Terms & Conditions or any agreement between you and ETT. In any event, each party agrees to personal jurisdiction in any action brought in any court, Federal or State, within the County of Fairfax VA having subject matter jurisdiction over the matters arising under this Agreement. Any suit, action or proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and/or federal courts located in the County of Fairfax, VA. Each party waives any objection which it may have now or hereafter to the laying of the venue of such action or proceeding and irrevocably submits to the jurisdiction of any such court in any such suit, action or proceeding.
CANCELLATION
After booking/registration for a package, all cancellation requests must be received by ETT in writing. The traveler acknowledges and understands that ETT incurs significant expenses and losses if a traveler cancels a booking for ticket or Umrah package. The traveler expressly understands that the following cancellation fees will apply and be strictly adhered to by ETT: For any written cancellation received by ETT before 21 days of departure $500.00 cancellation fee. For any written cancellation received less than 20 days before departure, deposit and payments made will be nonrefundable